A well-defined three tier complaint and grievance redressal mechanism will be in place. This includes constitution of various committees, use of electronic, mobile platform, an All-India helpline number 14555 internet as well as social media. Robust safeguards to prevent misuse/fraud/abuse by providers and users will also be in place.
Dr. Dinesh Arora, Dy. CEO (NHA) is a dynamic officer of the Indian Administrative Service (IAS), 2002 Kerala cadre. Immediately prior to his appointment as Dy. CEO, National Health Agency, he worked as Director (Health & Voluntary Action) at Niti Aayog, a federal think tank. He has contributed to shaping the Ayushman Bharat – National Health Protection Mission since its inception.
Dr. Indu Bhushan serves as the Chief Executive Officer (CEO), Ayushman Bharat-National Health Protection Mission (AB-NHPM) and the National Health Agency (NHA).